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Fedex — Laptop stuck in bangalore airport

Used Laptop was couriered from USA to India on January 5 2022. Stil now it is not dispatched and no one is picking our call.
Laptop was purchased in India and in don't see any reason why it is not cleared in custom.

I didn't expect this kind of service in fed ex. They could have informed us about custom clearance issue on the day of sending courier.
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