Complaint against Invoice BLR-C-373571 for AWB[protected]. Due date for delivery- 22 December 2021.
This is in regards to the package from China to Kannur, Kerala through FedEx, which was sent on 14 December with due delivery date on Dec 22.
The item reached Bangalore on 17 Dec 2021 for clearance and tax charges.
I had submitted all the KYC documents as soon as they had asked on 17th Dec 2021 and later
* Commercial Invoice.
* Purchase item Invoice.
& a Declaration letter to Assistant Commissioner of customs, courier cell KIAL, Banglore 560300
on 20th Dec 2021.
Due to no response from Fedex and after repeatedly sending emails, I got a confirmation email that the documents are complete on 10th Jan 2022 (Please see attached). Inspite of trying to call and emailing them almost every day since December until this week of January, they have not responded. Most of the emails just bounced back as person on leave. Last week on 26th January 2022, MrMelwin responded that they will look into the matter.
Today on 1st Feb 2022, after 40days since the due delivery date, they had delivered the item with a bill of Rs 7005/-. And this is for 4 USD (Rs 300/) empty sample bottle. My father had already paid the amount to the delivery person to receive the product. The invoice also stated that there is a Rs5000/- reactivation charge.
I had submitted the document before 30days from the arrival of goods in India. I want full refund of Rs7005/- of the purposefully delayed and unnecessarily charged reactivation charge and for the extremely late delivery, poor response and service from the customer service team.
Awaiting your prompt response
Jesna
[protected]
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