[Resolved]  Fedex — Late shipment

Good afternoon,

I am emailing in regards to a shipment that was supposed to arrive Friday January 14th. This package is extremely valuable as it holds the contents of a sperm donation to help me begin a family that we can't traditionally have. This is very time sensitive because if you are a female you will understand the small window we have to use such donation. This happened with the last vial that I had shipped but it was only a day late. I am extremely upset as the facility isn't even open on Sundays when your website says deliveries are made every day of the week. And I can't even go pick up as the facility isbalready closed for the day. If this package does not arrive to me by Monday there will be a bigger issue as the contents in that package also have an expiration and will be a waste of $850. With these donations you have to time everything perfectly.

I am extremely upset and rightfully so. I would like a refund of my $180 that was to have a 2 day delivery and my package to arrive on Monday.

I have talked to a representative case number C52760718 tracking number[protected].

Lauren DeCoste