[Resolved]  Fedex — much delayed customs clearance

Address:

560037

Hi,
We have got a shipment of cosmetics from china via fedex.
After 3 days of booking the shipment, it has reached bangalore fedex office and held for customs clearance.
Since then i have been trying to contact fedex's customs clearance department, but have not heard anything from them.
Everyday i have call toll free number and talk to customer care representative and the only update i get is it's under process and "we don't have any other information".

It's kind of annoying and full of hassle.
Since my shipment reached bangalore, i have completed all the kyc documents.

The representative assigned to me from fedex for clearance was ms sujaya yella.
More than 20 mails have been sent to her and she didn't even bother replying to even one of them.

Written to [protected]@fedex.com but still no update response.

Considering shipments like this has expiry date of only 12 months, i am bearing a huge loss everyday.

Worst courier service ever.
Not recommended at all.
Best is we can get our shipment from sea as it's much faster and cheaper.

The only way left is to register a complaint with consumer grievances to get back my shipment.