Fedex — No Response on my Shipment and asking 100% Tax

I sent a package which contains Shoes, shoe cleaner oils and mechanical watch from USA to India on Jan 4th 2022.

First of all i am totally unhappy with the person who came to deliver my package to my family in Hyderabad house. He is so so so rude. He said "I am getting just Rs.25/- for this delivery & i don't have time to answer questions and i can't wait. Finally he left without answering the questions. He took away back my shipment."

On Sunday (07/Jan/2022) one of FedEx shipment delivery person came for delivering the package which has been held at Bangalore customs for more than 13 days.

He mentioned that I have to pay Rs 25, 218. I am assuming these charges for Customs duty for my items. I don't have any issues with paying customs taxes.

Issue here is my Invoice itself is $347 ( approx $347 * Rs73 = Rs 25, 331) . This means my custom duty is 100%? This is a gift item. i am
asking about Taxes through email from past 1 month.I have sent almost 25 mails. Till today i don't have any response.

I asked them to let me know why duty is 100%? along with breakup of Taxes etc... Also cI asked to send me Indian Customs duty paid receipt for my items?

Already i paid $ 330 for shipping my items from the USA to India. Again I have to pay $ 25000 for duty?

I am totally upset with FedEx international shipping service. i want to escalate this issues to your higher authorities.

More frustrating point is "No one is responding about my items? I am treating this as cheating by collecting extra money.

Can you please help me on this?

Thanks and Regards,
Raghu