Fedex — non delivery of consignment

4 Boxes of Dry Fruits were booked for me from Chandigarh at 17.35PM for Delhi vide Consignment Note No.[protected] dated 12.11.2018. This was as FedEx Priority Overnight & scheduled to be delivered around 9.00PM on 13.11.2018.But so far this Consignment has not been delivered so far after 50 Hours where in the agreed TAT was for 24 Hours.
In order to find out the status of my shipment, I got in touch with Customer Care Toll Free No. [protected] at 9.10AM today & informed me by Agent that all the deliveries of Fedex will happen only after 2.00PM & assured me that this will be delivered around 2.00PM & also told me that complaint has been registered & team will call. At 1.30PM, I got a call regarding the delivery of my Consignment by Arpita Biswas(Telephone No.[protected]. Since I was in the Office, I told her that I have no idea about the delivery of Consignment. After reaching home at 7.45PM, I came to know that the consignment has not been delivered to me.I tried to find out the status by dialling Telephone No.[protected] around 8.00PM & informed that this will be delivered tomorrow & your agent was very rude & to my utter surprise, instead of accepting delay, your agent has simply disconnected the call. Again I called on the same No, your agent Kapil has before completing the conversation, disconnected the call. Then I dialled Toll free No but the treatment is the same.
As of now the status is No scheduled delivery date available at this time.(at 9.00PM on your web site)
It is totally unprofessional attitude of FedEx & they should not hire people with rude & pathetic which is spoiling the image of FedEx. It is very frustrating & painful to interact with FedEx. In case if Fedex is taking 72.hours for delivering(which may deliver)for a distance of 270 KM(Chandigarh to Delhi), they should wind up India operations. We also work for global company but we have positive attitude to solve the Customer problems where in FedEx has totally failed.
Very frustrating experience.