Fedex — Non delivery of import parcel

Address:

Venpurusham, Mahabalipuram

Fedex AWB[protected]
Account number[protected]
Cargo picked up from China on Dec 02, 2021
Fedex did not bother to inform us about duty payable. After several emails to Ms. Priya, Ms, Veena, Mr. Syed etc. received an email in response.
We paid customs duty on Dec 16.
Till date - Dec 24, 2021.. no response from Fedex about delivery.
Persons we contacted but no response received from, are:
1) Ms. Maya Nakhdjavani Rao Managing Director, Customer Experience.
2) Customer complaint [protected]@fedex.com
3) Rudra Seth -- rudhra.[protected]@fedex.com
4) Syed -- Manager - Syed.[protected]@fedex.com
5) Veena -- (TL) - sheeba.[protected]@fedex.com
6) Priya -- (Inside Sales Representative) +91 [protected], priya.[protected]@fedex.com
AND Mr. Suvendu Choudhury Managing Director, International Operations
NO response from bottom to top of the hierarchy.

Pathetic Fedex. This is the third time we are facing this miserable experience in the hands of Fedex

Where is our cargo? Will Fedex deliver or not?