[Resolved] Fedex — Non-delivery of package which is already 3 weeks overdue
Ttrivisingh on Oct 30, 2020
I had a shipment booked from the US to Mumbai, India via Fedex with priority shipping. Tracking number is :[protected]
The package was supposed to be delivered by 09th Oct but I still haven’t received it. The package has already arrived in Mumbai on 10th Oct but there has been no further movement and no estimated date of delivery. I have contacted Fedex Customer care but the only reply I receive is “we have told our team to expedite the process”.
I have to travel next week and require the package before I go, Pls have the Fedex team contact me and arrange to deliver the package asap.
Complaint marked as Resolved Nov 7, 2020
I continued to get no updates regarding delivery of my package and was told that it is delayed due to some shifting of the warehouses at the airport and proper management of the parcels was not being done. I finally had to personally visit the Fedex office twice in the airport customs area to get my package traced and cleared by customs. My package was finally delivered yesterday but now a new issue is that they have charged me excessive customs duty, almost 90% of the cost of the package. Following up on that matter now and will raise a fresh complaint if not resolved.
[Oct 30, 2020] FedEx customer support has been notified about the posted complaint.
|1 Comment Updated:||ShareTweet|
[Resolved] Fedex - My parcel is not be found 1
[Resolved] Fedex - Order date unknown: under regulatory review 1
[Resolved] Fedex - Delivery pending 2
[Resolved] Fedex - Clearance delay 2
[Resolved] Fedex - Shipment stuck in Bengaluru Customs 1