[Resolved]  Fedex — Non-delivery of the parcel

Address:Bangalore, Karnataka, 560019
Website:FedEx.com

I booked a parcel to portugal in the month september to lisbon, portugal. Even after two months, they still have not delivered the parcel. Fedex customer care gives me different details. The enterprises in which i booked my parcel gives me some other information. He is telling that customs has been cleared. He tells me that non-fedex broker has cleared the customs, but gives me the fedex office phone number to contact.
Fedex tracking number[protected]
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Dec 16, 2016
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2016
FedEx Customer Care's response
Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
Verified Support
Nov 15, 2016
FedEx Customer Care's response
Dear Customer,

Request you to share correct 12 digit AWB number for us to nvestigate the issue.

Regards,
FedEx Express
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