[Resolved] Fedex — Package delayed, clearance issues

[Resolved] Fedex — Package delayed, clearance issues

R roshni_n Jan 12, 2022 Feb 14, 2022 This thread was updated on Feb 14, 2022

Airway bill number is: [protected] I had a package sent to me from Beijing, China on 03/12/2021. It has been more than a month and this parcel has not reached me as yet. All details with regards to the clearance of the package (ie; KYC details etc.) has been provided from my end. Umpteen number of emails regarding this has also been sent, to no response or action from your side. I'm honestly truly fed up with this lax attitude from your side @Fedex. Why have a customer care number which NOBODY ever picks up ?! How can all your staff be busy or "attending to some important work " all the time? It beats me. The package has been stuck in Bangalore and there seems to be absolutely no information regarding it. Kindly help out with this situation please @Fedex. Thanks Roshni Chennai, India +1 photos Was this information helpful? No (0) Yes (0)
Mar 28, 2022 Complaint marked as Resolved I have received my parcel. Thanks team Fedex. FedEx customer support has been notified about the posted complaint. Jan 12, 2022 Updated by roshni_n kindly attend to the above at the earliest please. thanks Verified Support Jan 13, 2022 FedEx Customer Care's response Dear Customer, We have forwarded your concern to our team. They will get back to you with an update. Regards, FedEx Express Jan 28, 2022 Updated by roshni_n Dear Fedex Team, Thanks for acknowledging my complaint and asking your team mate Ms.Twinkle Panchal to get in touch with me. I was asked to fill in a form- which I did, and sent it to the team. multiple emails from different team members were sent to me. In spite of all this- I get 2 LETTERS stating that I still have to give some details. WHAT IS THIS MADNESS?! IT APPALS ME! kindly help and help me get my shipment. This is horrible service and careless attitude from your end. Thanks Jan 28, 2022 Updated by roshni_n AWB :[protected] ITS BEEN TWO WHOLW MONTHS. PACKAGE STILL STUCK IN BANGALORE. NONE OF YOUR CUSTOMER CARE EXECUTIVES HAVE A CONTACT NUMBER- HOW VERY CONVENIENT?!. NO UPDATE ON THE SHIPMENT. PLEASE HELP OUT. Thanks Feb 14, 2022 Updated by roshni_n Dear FEDEX team, I'm here yet again with another follow up complaint, I'm truly fed up with this. Each time I file a complaint a new customer care executive sends me an email. WHY IS ONE PERSON NOT FOLLOWING UP?! Ms.Twinkle Panchal from your team first reached out to me asking me for a password for my shipment as required by customs I was told. That password was given to her 29/01/2022. IT HAS BEEN 2 WEEKS SINCE!...nothing has happened. THIS IS TRULY FRUSTRATING!!! WHAT IS HAPPENING???? THE WORST CUSTOMER SERVICE I HAVE EVER seen to date. I need to get my parcel ASAP. KINDLY DO THE NEEDFUL, PLEASE. I DO NOT WNAT TO BE REACHING OUT ON THIS FORUM EVERY ONCE IN TWO WEEKS. PLEASE HELP OUT. Thanks Roshni
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