Fedex — Package has been delayed

Dear sir, I have submitted all the forms required for kyc, but I haven't gotten a response if the kyc documents were in order. Every time I track my package it says 1.A specialized form/statement is required for clearance from the recipient, but I haven't gotten any mail about missing documents.

What does it mean and what am I supposed to do ?

Do I need to give more documents for the clearance? Let me know if i have to do something for that. Does this happen every time