Fedex — Package in Clearance Delay[protected]

Worriedguy

Dec 13, 2021

Address:	Bangalore
Website:	Fedex

We shipped a laptop from US to INDIA. I submitted KYC documents on 8th Dec 2021. After that I received an email to provide confirmation on import tax. I provided my confirmation on the same day (which was 4 days ago).

Since then the status is still in "Clearance Pending" and I didn't receive any email despite multiple follow-up with Clearance Support team.

I contacted Fedex Customer care but there is no much help. All they said is they are adding a note for the team to contact me in 24 hours but they didn't. Really stressful situation as I need the laptop asap. Fedex is not doing a good job handling packages on time and it's loosing the trust. Appreciate if they can get this resolved soon.

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FedEx customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

FedEx Customer Care's response Hi, We would like to assist you with this. Please share the AWB number and email id.

Dec 14, 2021

Updated by Worriedguy Here are the details:
AWB#[protected]
Email: jampani.[protected]@gmail.com

Dec 27, 2021

Updated by Worriedguy Any update on this?