[Resolved]  Fedex — Package incorrectly routed to cargo mode

Address:560078

I contacted the shipper and the Fedex location in China through the shipper and the item was NOT shipped in cargo mode but in courier mode. The item was specifically sent to an individual address and there is no mention of any courier or Cargo mode, either on the waybill or the declaration form.

It appears to be a mistake at your end to send the package through cargo channel.

Tacking:[protected]/RAHUL VERMA
Was this information helpful?
No (0)
Yes (0)
May 13, 2017
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2017
FedEx Customer Care's response
Dear Rahul,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    FedEx
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    44%
    Complaints
    1459
    Pending
    0
    Resolved
    631
    FedEx Phone
    +91 22 2571 4444 [Customer Care]
    FedEx Address
    2nd Floor, West Wing, No. 15, 1st Main Road, 6th Cross, Gandhinagar, Bangalore, Karnataka, India - 560009
    View all FedEx contact information