Fedex — Package lying at fedex warehouse after 15 days of custom clearance

Hi,
The Package bearing AWB no.[protected] is still on hold and lying in your warehouse FOR NO REASONS. The KYC acknowledgement from you dated Nov. 27, 2022 is attached at the bottom of the email. Its been more then two weeks since the KYC is completed but the package is still not delivered to me. Despite of my numerous calls to your customer care team nothing is updated till date. Is this how the international priority packages are being dealt with? I need to understand so as to WHY MY PACKAGE IS NOT YET DELIVERED ? IF THERE IS ANY SPECIFIC REASON, YOU SHOULD BE CONVEYING IT.

I HOPE AT LEAST THIS TIME I WILL BE HEARD.

THANKS -
S.I. ALI
[protected], [protected]
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[protected] Forwarded message[protected]
From: kycdocs FedEx
Date: Sun, Nov 27, 2022 at 1:00 PM
Subject: Acknowledgment for Complete docs declaration, Tracking number: <[protected]>
To:

Dear Sir/ Madam

Thank you for submitting documents with us.
We would like to inform you that complete documents from consignee end have been received. In order to meet Customs KYC compliance, we might need few paper works from shipper as well.

We request your patience and cooperation, towards any additional paperwork required on review or time taken towards the completion of the required process.

For any delivery related queries, kindly email at [protected]@fedex.com or call on[protected]
We further request your continued patronage and patience with the said exceptional process.

Please note that Reactivation charges of INR 5000 would be applicable if the documents are provided for clearance after 30 days of arrival.

Regards,
Team FedEx