Fedex — Package Missing since March 22

My tracking number is[protected]. I have a Case number C61711823 I am writing because I ordered an Alex and Ani bracelet on March 18 th and paid $15 for a 4 day express delivery. On March 22 is the last day FedEx shows any tracking on my package! I have called FedEx now for over a week now with no luck. Still no package, as of tonight March 30 still no trace of it Alex and Ani cannot file a claim until 4/3! This is an engagement gift for my daughter that I wanted to surprise her with last week when she got engaged so I am so disappointed, upset and I don’t know whom I need to speak to but I want an answer or my package ASAP!!!
Tammy Riley
[protected]