Hello,
This is regarding a package which we bought from Japan to india(hyderabad).Tracking number mentioned below. When the package was arrived someone from fedex called us and attached us with customs clearaning agent for clearing it for delivery. We coordinated with clearing avent and payed whatever customs duty and taxes they imposed on us. The clearance went smoothly.
After that on friday delivery person came for delivery and asked us to pay around 3000 rupees, when i asked he had no idea what were that for.We didn't pay any thing so he went back with the package and told us that he will enquire about it internally .
Since then i am continuously call tou customer care, yesterday i spoke someone named "sanjay" he assured me that he will enquire about it and told that mamta madam will call you.i also emailed him the clearance document from customs, I didn't get any call from fedex on that day(monday).
I again called today and spoke with lady named Kirti, after checking my details she told me "in system it was written that mamta madam called but inwas not available" . How is that even possible i am eagerly waiting for this package and waiting for a call so that it gets resolved . Whom should i call now ? I have already payed for the delivery in japan itself and cleared the package with customs . Paid taxes too.
No proper response, no proper corordination internally, no proper custmer service, no proper Details about what i am being charged.
Isthe service fedex is known for ?
Kindly look into this and request you clear my package and get it delivered.
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