Fedex — Parcel at bangalore customs for 6 days and CBE not filed yet

dj deb

from Chennai, Tamil Nadu

Address:

chennai

Tracking ID[protected]

My parcel from japan was sent on 01 feb 2021 and was scheduled for delivery of 4th feb 2021 with international priority.

It did reach bangalore on 4th feb, however since the last six days the status is "Shipment exception Delay beyond our control", with no delivery dates.

Checked on https://eccsmobility.cbic.gov.in/eicimobility/import for customs update and it says "CBE not yet filed"

Tried speaking to customer care and every time they are giving a different reason and story.

Absolutely clueless on why they are not moving it, and there is no communication from Fedex on duty or any other hurdle, and Customer service also doesn't seem to be of much help.

My KYC documents are submitted and approved. ..

Its an item i purchased online for personal use - a genuine purchase and not a gift.

Pls. help me with the delivery..

+1 photos

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FedEx customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2021

FedEx Customer Care's response Dear Sir,

We have forwarded your concern to our team and we will get back to you with an update.

Regards,
FedEx Express

Feb 19, 2021

Updated by dj deb One more week passed, and still the same status. No clue on what is happening with my parcel at the customs.