Fedex — Penalised due to company mistake

This is regarding complaint no.C[protected] with tracking no.[protected].

There are multiple mistakes for which I had to pay the amount; Listing them below.

1. Even after giving a pre-alert that my CHA should clear the shipment in New Delhi, they ignored it.

2. FedEx shipped the shipment from Delhi to Kolkata customs without my permission or any notification. I was penalised by the Kolkata customs for 25000INR for late filing of BOE because I didn't have a CHA in Kolkata. After all, the shipment was meant to be cleared in New Delhi.

3. I had filed a complaint regarding this on 12th April 2022, but I received an acknowledgement of the complaint on 2nd May 2022. The issue hasn't been resolved since then.

I want the penalty amount of 25000INR reimbursed.