Fedex — Pickup Facility

Address:

H Block, 1st & 2nd Floor, Mondeal Retail Park, Nr. Rajpath Club, S G Highway, Bodakdev, Ahmedabad-380054

I have booked a pickup of one documents which is less then 250Gms. from Ahmedabad[protected] India to Berlin (10117) - Germany on 11th May 2022 in priority service. the pickup would be schedule for today i.e. 12th May 2022.
While booked a pickup from my Location (380054) I was provided the Time 10:00 am to 02:00pm. for 12th May 2022 with pickup # AMDBH6. Today, when no one is came to pickup the documents as par provided timeline by FedEx, I make a call to customer care to know the status and they said that "Don't worry sir, pickup will done late by 4:00 pm today".

After 4:00pm, I received a call from a person (1) Salman (+91 [protected]) for pickup and address confirmation. After providing guide of my location he denied to pickup, and saying "Sir it's not under my area, another person will callback to you and collect the documents".

Again I received a call from (2) Smit (+91 [protected]) for confirmation of address, again I guided him for the same and received answer that "sir I will be reach within half an hour at your address". After waiting for the stipulated timeline, I tried to call (2) Smit 5-6 times, and by luck he answered me that "it's not under my area". While arguing with him, he told me that our manager will look in the matter and arrange my pickup.

Today I have contacted your customer care 5-6 time to arrange a pickup, but sorry to say that no luck and still waiting for my pickup.

Last but not the least, while making last call to customer care I came to know that the person who booked my pickup has provided wrong pickup number and i m still waiting for your good one to came for pickup of my documents which is very important to me, though it's not for you. As, I have to submit the documents Berlin (10117) any how late by Monday.

Also, note that if your guy's are fail to pickup a simple 0.250Gms documents, will not be done a single transaction afterwards with you and surly put you in our company's blacklist.