[Resolved]  Fedex — poor professionalism

Website:www.fedex.com

I was to receive a package from ebay purchase. I had a tracking number and as per the status the fedex shipment was out for delivery. The whole day no one turned up. Later in the evening when i called the customer care and checked the online status it said 'incorrect address'

This is a very common problem with courier companies. They do not look for correct address and blindly call it incorrect.

Customer care told me that i they tried to contact me but call did not connect. This is further frustrating, how can it be incorrect address if customer' phone did not connect.

Courier delivery boys are just not committed to do their work and blindly update the status as 'door locked' incorrect address, address not found and so on.

Avoid fedex deliveries. You will not receive your package in time.
Was this information helpful?
No (0)
Yes (0)
Aug 18, 2017
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2017
FedEx Customer Care's response
Dear Customer,
We are sorry to learn about your bad experience. Could you please share your AWB number and contact details in order to assist you.
Regards,
FedEx Express.
Complaint comments 

Comments

Dear diff_2013,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    FedEx
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    44%
    Complaints
    1460
    Pending
    0
    Resolved
    631
    FedEx Phone
    +91 22 2571 4444 [Customer Care]
    FedEx Address
    2nd Floor, West Wing, No. 15, 1st Main Road, 6th Cross, Gandhinagar, Bangalore, Karnataka, India - 560009
    View all FedEx contact information