Fedex — Positive Covid 19 driver delivering maskless

This is the first complaint email I've ever written. My name is Jeffery Lyman Winn and I'm at a loss as to what to do with a situation that occurred earlier today. It's somewhat of a long story so I'm going to try to be as concise as possible.

Jan 27, 2022 I had an express overnight package that was scheduled to be delivered. At 7pm that night it was obvious the package was not arriving. I contacted customer service and was told the package had arrived in my town of Salt Lake City and would be delivered by end of day on the 28th. I asked them to hold the package for me so I could pick it up in the morning because it was extremely time sensitive. The agent confirmed that they would hold it. Today, the 28th at 7am I received a call from a local number saying the package was on the truck. After calling customer service again it was discovered that the agent the night before had improperly filed the report so it got put on a truck for delivery. They assured me it would be there by 11am, this was a time sensitive package for a high school sporting event that they needed by 11:30am. The driver did not show up until 2:30pm and when I asked where he had been earlier stated that he had "personal problems" that morning and was unable to drop it even though they had called him directly to let him know. The package is now useless, it was a large print for the high school game. The school will now not pay for it because it wasn't there for the event. It's a bad situation but this is where the story gets pretty weird.

At approximately 3:30pm on the 28th I got a call from your escalations team. The employee's name was Ron He apologized for the driver and told me the driver had tested positive for covid 19 and was on a ventilator and that was the reason for the delay! Mind you this was literally 1 hour after he had delivered the package. I explained that couldn't be true because I had just spoken to him face to face and he wasn't even wearing a mask. He put me on hold and attempted to contact the driver. Ron didn't realize that I could hear the entire call with the driver! The driver admitted to having covid 19 and delivering still WITHOUT a mask, and was now at a bar and VERY drunk! When Ron got back on the phone with me I explained I had heard everything. He apologized over and over again and transferred me to his supervisor, Scoby . In the middle of me explaining the story to Scoby, again I could hear Ron call the driver again to yell at him. Once again I heard the WHOLE call. I was confused and thought Scoby had called him but realized it was Ron as Ron had an english accent. Scoby then transferred me to a Director named Carrie? Karrie? I didn't get her employee #. Carrie at first was very helpful and kind. She placed me on hold and personally contacted the driver, and once again I could hear the entire conversation. The driver was very drunk, told Carrie that yes he had covid and had worked without a mask. Carrie was irrate and said "OMG I'm going to have to delete all these phone recordings." I'm in absolute SHOCK and when she comes back I tell her I could hear her entire call and how insane this all was and how could she delete the call logs, she freaked out. I told her I did not feel safe talking to her and hung up. Ron then called me AGAIN and said he saw I terminated the line and asked me if I got it resolved. I told him the story and he tried to access the call recording and said it no longer existed! He then told me I needed to get someone else involved higher but he couldn't be involved and if I had any phone recordings I should make them public on Twitter.

I don't even know where to go from here... I called AGAIN at 5:30 pm to report this to someone else and was told they would ABSOLUTELY call me back tonight. I have not heard from anyone. I am in shock and very frustrated that employees would lie, delete phone recordings to cover up for employees, and put my personal health at risk.