Fedex — Prepaid shipping, but now I'm in collections

I paid for the shipping online and requested pickup. My printer was out of service, the FedEx driver brought me a label and showed fill it in with the information from my email. Then I received a bill for almost $200, called billing and spoke with the rudest person in the world. At that point I requested a call from her supervisor, never heard anything or received anything further. Now in collections and extremely unhappy with this situation.
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