[Resolved]  Fedex — prize from us stuck in customs at delhi, in

Hi, it's anshu raj

My fedex package with awb no is stuck in delhi for customs clearance.
Although i have filled and submitted all the kyc documents. People from fedex have been asking some kind of declaration letter. (Even submitted that also)

I spoke to fedex customer support and it turns out that the shipper has mentioned the type of package i. E contest prize in the shipping address. (By mistake)

Now people at fedex and customs are asking for address proof and declaration letter for the company "contest prize"

I tried to explain each and every one of them that the term "contest prize" in the shipping documents does not refer to any company or organization it simply refers to the type of the parcel.

So, anyone trying to resolve this issue. Explain to them that the package is not for any "mr. Contest prize" or any company named "contest prize"
The package is in the name of an individual and is a prize from an online contest held in the us.

The story does not end here, i even received an email stating that warehouse charges are going to be applicable on my package.

Please try to resolve the issue asap.

Best,
Anshu raj
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Nov 6, 2017
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2017
FedEx Customer Care's response
Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
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