[Resolved]  Fedex — product not delivered but has updated the status as delivered

Address: Hyderabad, Andhra Pradesh, 500081

I've reported an issue with my mobile where my phone manufacturer has sent my mobile through FedEx courier :[protected]. Till 10:30 pm in the night yesterday, the status was 'Intransit' after then it suddenly changed to delivered on 12/08/2018 at 6 PM without a Signature of who has taken the package and not even a call when the package was at my place.

When I've called to complaint, I was informed that if the package is available or they were able to track it they will arrange a delivery, if not they will share the sign of the person at the time of taking the package. I dont know how does it justify even when they have lost my phone with their negligence.

Here are my Phone details
Tenor G (10.or G)
Qualcomm snapdragon 626 Octa core processor
5.5 inch FHD display
13MP rear and 16MP front cam
Fingerprint sensor
4000mAh Battery
Android N