Fedex — Product not yet delivered even after reaching my residing city 1 Week before

Address:

Hyderabad

My courier not yet delivered even after reaching my residing city 1 Week before. It was delayed for 10 days as per the scheduled delivery and the courier reached Hyderabad 1 week before but still didn't receive. And, my work was getting delayed because of that. Even after multiple follow ups also there was no proper response from the delivery team