[Resolved]  Fedex — Product undelivered and no appropriate response

So my product was assigned for shipment by the seller in 5th Aug, 2021 and was to be delivered by FedEx until 16th Aug, 2021 due to COVID and other reasons. However no attempt was made on 16th even though the package had reached the nearest hub by 14th Aug. I and the seller have been making regular calls to the customer service and they have been assuring us everyday stating the product will be delivered by the day end any how. And today is 25th Aug and there is no update whatsoever. This is the worst delivery service I have come across which has hampered my small scale business in a large way.