Fedex — Product wrongly sent to customs

Dear Person in Charge,
We have ordered electrical components from Mouser USA under the name Rajesh Aouti via FedEx for our college project at IISc Bengaluru. We ordered via our personal account. The AWB number is[protected]. The cost of the products was below 8K rupees. FedEx misclassified it as above 1 lakh item and sent it to customs. We followed all the required procedures and the customs officer was not satisfied with our explanation as to why we need the components from the USA. We are not sure what to do and FedEx has not been helping. We stopped getting mail responses. Meanwhile, we keep getting posts from the Airport Authority of India that our package is there. We lost time and money. It's been 6 months. Please help us regarding this.

Regards Sudhanva Bhat
Was this information helpful?
No (0)
Yes (0)
FedEx customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    FedEx
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    44%
    Complaints
    1459
    Pending
    0
    Resolved
    631
    FedEx Phone
    +91 22 2571 4444 [Customer Care]
    FedEx Address
    2nd Floor, West Wing, No. 15, 1st Main Road, 6th Cross, Gandhinagar, Bangalore, Karnataka, India - 560009
    View all FedEx contact information