[Resolved] Fedex — Shipment at Customs for 2+ weeks even after revising documents. The FedEx team doesn't respond ONCE. | |
This would be the 15th time I'm writing to address FedEx as my attempts to get in touch with the personnel have been unsuccessful. Already called and emailed them a couple of times but there was absolutely zero response from the team, espcially the prime handler of the customs files in my case - Vaibhav Srivastava. My parcel's been stuck in Delhi, India since about more than two weeks now and there seems to be absolutely no updates on the status inspite o[censored]ploading the correct Commercial Invoice and the correct KYC documents - the status of the parcel still shows up as "Commercial Invoice is Incomplete" and hasn't changed since. WHY IS THAT? And why's the FedEx team so utterly horrible at customer service? Hope to hear fron you soon because I'm honestly starting to lose it. Regards. Kacey B. Was this information helpful? | |
Aug 10, 2021 Complaint marked as Resolved FedEx customer support has been notified about the posted complaint. Verified Support Nov 11, 2020 FedEx Customer Care's response Dear Customer, We have forwarded your concern to our team and we will get back to you with an update. Regards, FedEx Express | |
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+91 22 2571 4444 [Customer Care]
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The shipment is in transit out for the destination. We request you to monitor online for status updates
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FedEx Express