Fedex — Shipment not collected by FedEx even after 5days of customs clearance

This is regarding the shipment with AWB[protected] and has been in customs delay for about 3weeks.

It has been cleared by customs on 3/3/22 and is 'ready for collection' OOC as stated by Bangalore Customs DC via email to me .

FedEx hasn't contacted me once during the clearance process and I had to reach out to the customs officers myself.

FedEx executive do not where the package is located, nor do they have a delivery date .
They would not even provide me the details to collect it myself due to medical urgency.