I have an international shipment that was due for delivery on 27th Jan, 2022. However, I received an email asking for KYC and commercial invoice of the product shipped, and later on, a CHIMS document.
Since I'm an individual who doesn't have an IEC, there is no way for me to provide the CHIMS document. I have provided a justification letter stating the purpose of importing my product (which is for my own personal use), product details, etc.
After providing the requested letter, there is no response via email or phone.
I hope concerned people can address this issue asap.
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