[Resolved] Fedex — Shipment stuck in clearance delay and no response from fedex

moonchildstop

from Vijayawada, Andhra Pradesh

Dec 20, 2021

Address:

Bangalore

My tracking number for Fedex international priority is [Protected and can be found in attached screenshot]. Its been stuck with same status "Clearance Delay" and recommended action on top of the page says "No action required at this time" from December 3rd and its more than 15 days.
I have been calling Fedex customer care every day over the last few days only to get different statuses \ responses like "Customs has lot of backlog", "It will be cleared today", "Send email to our fedex customs team", "Do you know who is working on your case?" etc with no proper response nor resolution.

Please let me know when and how I can get my package.
Thank you

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Dec 22, 2021

Complaint marked as Resolved

They just updated the tracking but still no response.

FedEx customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2021

FedEx Customer Care's response Dear Customer,

Your concern has been noted and details have been shared with the team. Our team will get back to you with an update.

Regards,
FedEx Express