[Resolved] Fedex — Shipment was not reached since 20 days

maddysiju

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Shipment was shipped from hongkong 10/05/2017 - wednesday
Reached banglore on 14/05/2017 - sunday

Till now it is not cleared even after providing all kyc and verification documents

No response from customer care
Trying to contact the customer care for 15 days not getting any proper reply
Simply saying forwarded the documents

No body is giving us any update nor clearing the package.

Tracking number :[protected]

Was this information helpful?

No (0)

Yes (0)

Jul 3, 2017

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2017

FedEx Customer Care's response Dear Customer,

Sorry to know that. We have forwarded your concern to our team and they will get back to you with an update.

Regards,
FedEx Express.

Verified Support

Jun 02, 2017

FedEx Customer Care's response Dear Customer,
We hope our team has got in touch with you and addressed your concern. Kindly let us know if you need any further assistance.
Regards,
FedEx Express.

Jun 08, 2017

Updated by maddysiju Yes the package was delayed due to fedex, wharehouse chagers wher put on product.
we want wavier in the warehouse charges

Jun 08, 2017

Updated by maddysiju The package was delayed due to fedex, but wharehouse chagers where put on product to us .
we want wavier in the warehouse charges because the delay is due to fedex side not from our side.