I requested to have 2 copies of my wife's birth certificate sent from the Philippines. The cost for getting two copies was $40.60.
The Philippine Statistics Authority uses FedEx for overseas deliveries.
At "NO" time did FedEx contact me to inform me of the cost of shipping a legal-size envelope to me. The wight of this item was less than a 1/2 oz.
I just got the statement on my Capital One card and was charged $113.48.
My complaint is this.
FedEx "NEVER" contacted me to inform me of the cost.
When I called them and spoke to a representative after waiting close to 1 hour, I was told that "the cost of this shipment would NOT be posted until after I signed for the envelope".
If the envelope was delivered within 2/3 days, I would accept the cost. But it took a week plus to get this envelope as it went to Alaska, Tenn., California, before it arrived in Bremerton, WA.
I would like FedEx to charge back to my Capital One card 50% of the cost for this envelope. I did not have a huge box sent to me, just a small envelope. Was this information helpful? |
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