Fedex — Shipping Delay and Unable to deliver

I have booked a shipment with awb number :[protected], and I paid the service charge too. Booking date was : 12th Sept, Booking from Kolkata to Rampurhat within state West Bengal. Picked Up on 14th September. Till then its status is showing its in Kolkata Hub. now its 1st Oct.
2 days ago one called my client and asked to pickup it from kolkata hub.
Today I had a chat session with their customer service. They said, the area is now out of there service zone. Then why did you took my order? And if it is out of your service area why did you hold my order and delayed it? my client is getting fired on me on this.
Ok on the chat session the agent told me to stay online and in a moment he disapeared, and the chat session is showing end. what kind of service is this?
please return the package to me. my contact details is: [protected]
Biswarup Roy Chowdhury
And back my service charge too. I am pasting my chat details here too:
You can contact FedEx Customer Service by calling International:[protected] /[protected]Domestic:[protected].
You: give me your greivance cell number
I need more information. Would you please repeat your question in a different way?
You: grievance contact
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What is your first name?
You: Biswarup
What is your last name?
You: Roy Chowdhury
What is your email address?
You: [protected]@gmail.com
What is your phone number?
You: [protected]
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You: Yes
I will connect you with a live chat agent. Your queue position is 2
Your queue position is 1
You are now chatting with Shatrudha Y
Shatrudha Y: Hello, thank you for visiting FedEx.com I am Shatrudha and will help you today.
Hello how may I help you today?
You: hi
Shatrudha Y: how may I help you today?
You: I have booked a shipment, which is in your kolkata hub from last 16 days
[protected]
Shatrudha Y: Ok please be online while I check
You: it is withn state, from kolkata to rampurhat, within west Bengal
and someone called my client and told him, to pickup from the kolkata hub. what kind of service is this?
Shatrudha Y: please wait while i am checking
You: its picked up on 14th sept, and now its 1st oct. whereas it should be delivered by 2-3 working days.
Shatrudha Y: we do not have service in your area right now that's why our agent are not able to make delivery
You: what?
then why did you recieved my order
and I already paid for the service
Shatrudha Y: i will inform my team agent to give you solution for this please wait while i inform my team
You: my client is getting fired over me on this
Shatrudha Y: pleasae give me your contact details
You: [protected]
Biswarup Roy chowdhury
Shatrudha Y: Please stay online . I will be back in few moments.
You: ok
Your live chat session has ended. You are now chatting with the FedEx Virtual Assistant.