Fedex — Slow delivery, Inefficient Customer Service - AWB[protected]

AWB[protected]

This package, a gift, was booked with Fedex at an international location on 07 April. After unexplained delays it reached India on 20 April. Customer Service rang repeatedly reg. KYC. There were some communication gaps (ringing the gift's sender several times a day after being repeatedly reminded to ring recipient as only their KYC is accepted).

Clearance happened on the 26th. Since one week only one status change - an attempt to delivery, which FEDEX claimed was unsuccessful (though there was no phone call to the customer etc.).

Emails to customer service get generic and most unhelpful replies. Mr Kapil Bengale assured the tracking team would get back - no update for a week.

Really regretting decision to use FEDEX. Will not use again. Will not recommend to anyone else!