Fedex — Stuck in customs no progress or update

Address:

Mumbai Delhi

My shipment is sitting at customs for 3 weeks and not moved at all. There is no update about what the delay is about. Only vague replies and no phone number provided.

Kindly push the matter to the right person who can release this block at customs.
Consignment tracking number is Tracking number:[protected]

Item is extremely urgent for medical needs.