Fedex — Tracking id:[protected] Pending custom clearance for my package shipped from Canada to India

My friend had shipped my baby formula from Canada to India.KYC team of FedEx contacted us to update KYC documents for custom clearance and we did the same.They sent message saying KYC documents updated are rejected and to upload documents which match with receiver address on invoice.Actually both address are same..when we contacted customer care about the same they said in address it’s mentioned Veternity hospital so they need letter from hospital saying it’s belong to individual not to hospital.We explained them saying Veternity hospital is an landmark and we clearly explained them that in address it’s mentioned Veternity hospital road not hospital.But our problem is not resolved and as we urgently require our baby formula we went to Veternity hospital requesting them to give clearance letter..they understood our problem and provided the same.

Again after updating the letter from hospital again KYC team contacted us saying they require letter from consignee saying it’s belong to individual not hospital.We again updated the consignee letter.After that they again contacted us to send letter from shipper requesting for amendment in address.We are totally confused why letter of amendment is required when there is no need of amendment.We contacted customer care again and again..there is no proper response in resolving our issue.Our package is awaiting for custom clearance which we require ASAP for our baby.