Fedex — Unclear Status of my International Shipment and Stuck to same status since a Month

hrathod01

from Ahmedabad, Gujarat

Address:

Ahmedabad

I have imported an international shipment and Since 16th Oct 2020 till date it is showing same status on Fedex's portal. Their call centers are really tough to reach and you have to be fortunate to get your call picked quickly. You keep calling wait for minimum 20-30 minutes. Once picked up you get answer stating someone will get back to you. They don't transfer your call to seniors if you want to speak to them. Emails they hardly answer, and if answered will be a diplomatic answer without any clear information and status about your shipment. They say someone will get back to you and you never get a call back.

Tracking status also shows highly doubtful facts. It has come to Delhi first, then gone to bangalore, then to Dubai and then to Mumbai. And since then they showing same status.

Also a fact is this items are officially imported and it is the item being regularly imported without hassles since past 3 years.

Their such inaction and irresponsible behaviour is affecting our business badly.

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FedEx customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2020

FedEx Customer Care's response Dear Customer,

Please share your contact number, AWB Number and email id. We will get back to you with an update.

Regards,
FedEx Express

Nov 18, 2020

Updated by hrathod01 AWB Number is[protected]
Email is [protected]@addmechatronics.com

There was a team put me in email with some thread 8 10 days back.
Still receiving diplomatic replies and I see no action and seriousness of fedex people.
Lot of people are marked in email, no one wants to take responsibility and getting me correct delivery estimation. Just round and round information.

Still there is no clarity on when I will receive my shipment.

There is a huge opportunity lost and business (monetary) loss being incurred to me because of this behaviour of fedex.

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Comments

hrathod01

from Ahmedabad, Gujarat

Its been now officially a Full Month. And few people also involved from 8 10 days. Still no resolution and clarity on my shipment. It is really frustrating and affecting my business. I am at loss.

Fedex still is unable to give me clarity on when they will delivery my goods.
Who will compensate for the loss being incurred to me?

Its month and I am not sure how much more time it will take.

Fedex services are really frustrating and they are unable to provide me with clear information and delivery date.

AWB Number is[protected]
Email: [protected]@addmechatronics.com