Fedex — Unprofessional behaviour

Address:

Hyderabad, Andhra Pradesh

My name is Anish. I had scheduled a pick up for 18th march, 2015. The pick up was suppose to happened latest by 7.00 P.M. IST. At 8.00 P.M i was promised the pick up will happend by 8.30. At 9:00 i call them again just to hear "sorry pick up wont happend today". They could have asked me to go drop off the parcel at their store, but they didn't. They promised service but didn't give one. Its annoying and extremely unprofessional that my parcel will not be picked up as promised. The pick up number is HYDSM/73. The complaint number is [protected]. My courier had to reach Canada by 20th of march and i had scheduled the pick up accordingly. In case the courier doesn't reach Canada by 20th i will face serious consequences but FedEx doesn't care. They dont respect my time. They don't understand how serious the situation is. The fedex representatives from customer service desk have nothing to say about this expect "we are checking with the operations team" Worst part they arent willing to do anything to make up for the unprofessional behavior. Annoying service Annoying company