Fedex — Unresolved duty issue - unresponsive customer support

**reposting with AWB number**

AWB[protected]

I had an international shipment transferred, it was two of my big bags with my personal clothes in it. They are all old clothes of mine but at the time of shipping my American friends put in the original value of the clothes as they did not know Indian custom rules and it was our first time. I was not able to attend this as i was busy attending my fathers health condition.

Fedex is asking me high duty amounts to be paid now, I understand this is a amount they were asked by govt but no one contacted me from Fedex before making the payment on my behalf - how can you just pay 24000rs and expect the customer to meet it when you don't inform them. I am trying to see if i can appeal this with customs or have it sorted in anyway but Fedex is the least helpful in this issue - theres people working on my case but they are ignoring my emails for months now - snehal.[protected]@fedex.com, [protected]@fedex.com, [protected]@fedex.com

Please help with this, the estimated delivery was on dec 6th, now it Feb 15th