Fedex — Wort shipping experience.

I have two shipments one of them cleared customs but has not left Mumbai yet and the other one is not showing as "Clearance delay - Import Goods are subject to regulatory review." and am unable to get a proper reply back from Fedex, its worthless to choose Priority shipping.

It's an Important package and I'm loosing money every day its delayed. Worst customer service ever, most of them are either rude or useless. Hoping to see I can get to a right person to escalate the process.