[Resolved] Ferns And Petals — Inefficient delivery system also, not delivered what was promised | |||
I have mailed them and called them but no answer. Just an automatically generated complaint number. And they never pick up calls. Order Number: OR-8450984 Request Id 418262 & Id 418266 I had odered a Bouquet for Mothers Day! I found a nice pink roses(10) Bouquet and Chose it only because it had a good Pink Paper Wrapping and not Cellophane. I placed an order for the same on 9th May 2014 for delivery on 11th May 2014. The Bouquet that was delivered had less than 10 flowers also it was wrapped in WHITE CELLOPHANE!!! The bouquet which was supposed to look elegant and beautiful looked absolutely cheap. I could have managed getting such a Bouquet from a road side vendor at a much cheaper price and looking much better. I ordered from Ferns and Petals thinking it has a good brand name and will deliver well. But it did not. The loss caused has been mainly emotional. This is UNFAIR!!! If they CANNOT DELIVER THEY SHOULD NOT TAKE SUCH ORDERS!!! Was this information helpful? | |||
Complaint marked as Resolved
The company called up asked about the problem.
Through the conversation it was discovered that, that particular city did not have adequate material.
The city for delivery was Hyderabad not some 3 tier city where they could have delivery issues.
On me getting angry at the same, they agreed to either give a discount on my next purchase or a complimentary bouquet would be sent.
i agreed for the bouquet.
They delivered a complimentary Bouquet with an apology note the next day. Ferns N Petals customer support has been notified about the posted complaint. | |||
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2nd Order ID: 7853840
I ordered a personalized photo gift item for my fiance from Ferns and Petals. The first order[protected] went to the wrong person even though the address, name, and phone number are 100% accurate. After talking to Ferns and Petals for 3 days they resent the same order[protected] but again it went to the wrong person.
Now two random people have a personalized gift with me and my fiance's photos, and Ferns and Petals are saying they'll maybe send another replacement.
I've repeatedly asked them to retrieve the wrongly delivered parcel since it has personal photos but to no avail, it's been 10 days and there's no care given to the wrongly delivered product.
I've had a terrible experience with Ferns and Petals with 3 of my orders:
1. Ordered a cake, for the price they charged (1000 Rs), the cake was terrible, worse than a 250 Rs cake (order id: 6268197)
2. Ordered a heart shaped ferrero rocher bouquet, what i received was a poorly arranged bouquet with low quality bouquet material (nowhere near a heart shape) (order id: 6268197)
3. The recent order for which i raised a complaint. (gift item with personal photos)
Please don't order anything from Ferns and Petals, it's sub-par and expensive products(compared to local shops) with a poorly managed Supply Chain system.