Ferns And Petals — no delivery no refund too

Address:

500033

Order no. : 4798061
Name: prashanth k
Recipient: niharika k

I ordered a valentine s special package of flowers and teddy bear worth 1740 and i paid 200 rs extra for 14th feb delivery. Courier person never ever called and aparantly i got a msg on 14th that they couldnt deliver and it will be attempted again on 15th.. But 15th too no response
Finally got a call on 16th saying courier guy came or called in fact they were themselelves confused. I mentioned them to forget and cancel as valentines was 3 days before and for which they accepted.
Yesterday called customer care thrice and had a call of easily 30-40 mins each but they said they cant cancel as the courier guy attempted. But my point is it hasnt reached yet. No calls from him. And he didnt even try one to come to ny house.. No one came ever.. And no no delivery n they say no refundtoo..
This is mere cheating the customer. Rs 1940 was spent and that too for a special ocassion and if they are unable to do so atleast now refund.
Horrible services horrible customer care
Noone is willing to atleast understand the concern!!
Customer care is not even able to find details they say system is slow
Very unprofessional and unexperiences staff

Request ferns and petals to pls look into it and refund my money on an urgent basis

Thanks
Prashanth