Ferns N Petals — 1 product is delivered at wrong address ..2 products delivery date was 21 June but not delivered yet ..1 product was delivered late

I ordered some gifts for my friend birthday. I ordered the gifts 15 June ..and the delivery date was 21st June . But they didn't deliver the gifts to the date given by me ..and not yet . They delivered my 1 gift at wrong address and they cancelled my 3 gifts from their convenience and didn't even informed me . They told me that they gave POD so I have to wait 2-3 days but it's been 5 days they didn't even send me POD and they didn't delivered my 2 gifts ..not even send me my orders status and confirmation ..i talk to them many times ...but their services are worst ..it was my first time ..and my experience was worst than worst ... I'm totally received disappointment and worst responses from their side . They are not sending me my money refund.that is worst experience of mine