Ferns N Petals — A bouquet of 10 roses

My order no: 20420015
I had ordered for a bouquet of 10 red roses and message card for 1st Dec 2020 with a time slot of 8am toh 12 pm.I was even charged extra for this.
1. I didn't receive the parcel at the given time.
2.After lot of complaints at around 3pm i got a false message that the product has been delivered, although I didn't receive any parcel.
3.Again after lot of complain at around 6pm the parcel arrived. But it was not the product that I had ordered.
4. The flowers were stale.
5. instead of 10 roses.there were 9 in very bad condition.
6. The red wrapping paper was missing as given in the preview on the site.
7. Instead of message card i received a plain handwritten note on a rough piece of paper.
Highly disappointed with the service.my money went i waste . They made fool out of the customers . Will never recommend ferns n petals to anyone