Ferns N Petals — A COMPLETE DISAPPOINTMENT

A MAIL CONVERSATION WITH FNP A COMPLETE DISAPPOINTMENT 2ND TIME [protected][protected][protected][protected][protected] From: Dipesh Jain Sent: Monday, February 16, 2015 9:55 AM To: '[protected]@fnp.com'; '[protected]@fnp.com'; '[protected]@FNP.COM'; '[protected]@FNP.COM'; '[protected]@fnp.com'; '[protected]@fnp.com'; '[protected]@fnp.com' Subject: RE: [##581025##] COMPALINT: CHEATING WIH CUSTOMERS Dear Management, SO THIS SIGNIFIES THAT WHAT YOU SHOW ON NET WILL NEVER BE DELIVERED??? AND WHEN EVER YOU ORDER WE WILL ALWAYS BE DISSAPOINTED. GIVING REFUND IS THE SIMPLEST SOLUTION FROM YOUR END?? A COMPLETE DISSAPOINTMENT Thanks & Regards, DIPESH From: Refunds [mailto:[protected]@fnp.com] Sent: Monday, February 16, 2015 9:50 AM To: dipesh Subject: Re: [##581025##] COMPALINT: CHEATING WIH CUSTOMERS Hi, We have processed the refund online for this order from our end. It would be credited in 5-7 working days in the same account from which it was debited as per bank procedure. Regards Accounts Team From: Dipesh Sent: Sunday, February 15, To: '[protected]@fnp.com'; '[protected]@FNP.COM'; '[protected]@FNP.COM'; '[protected]@fnp.com'; '[protected]@fnp.com'; '[protected]@fnp.com' Subject: RE: [##581025##] COMPALINT: CHEATING WIH CUSTOMERS SO YOU ARGREE THAT THE LOOK AND FEEL WOULD NOT BE THE SAME AND YOU WOULD PROCESS THE REFUND??? Thanks & Regards, DIPESH From: FNP Support [mailto:[protected]@fnp.com] Sent: Sunday, February 15, 2015 2:34 PM To: dipesh Subject: Re: [##581025##] COMPALINT: CHEATING WIH CUSTOMERS Dear Mr. Jain, Thank you for contacting Ferns N Petals. This is in reference to your order number:- OR[protected] We regret the inconvenience caused to you. We have forwarded your request to the concerned department and the refund will be initiated in the next 24 working hours, the same will be credited to your account in further 5 to 7 working days. We value your relationship with us, and suggest you to consider this issue in Isolation and not a representation of the regular services that we provide to our customers. Assuring you, the best of our services in future. For any further assistance / queries, please call us on (+[protected] and we would be happy to assist you. Regards, Mittul Ferns N Petals - Support Team From: Dipesh Sent: Sunday, February 15, 2015 4:00 PM THIS IS THE 2ND TIME IT HAS HAPPENED IS APPOLOGY ENOUGH??? EVERY TIME I HAVE ORDERED I HAVE TO DO FOLLOWUP AND MORE OVER THE PRODUCT IS COMPLETELY DIFFERENT. WHY IS THAT A I HAVE FOLLOWUP …. IT HAS BECOME A PRACTICE THAT WHENEVER I SEND SOMETHING IT HAS TO MANDATORYLY BE SEND TWICE THIS IS A STANDARD RESPONSE FROM YOUR END. LAST TIME ALSO YOU HAD MENTIEODN WE HAVE TAKEN UP THE MATTER WITH VENDOR. AFTER PAYING A PRICE WE EXPECT THE PRODUCT TO BE SIMILAR, DESIGN LOOK AND FEEL. BUT WHAT YOU HAVE DELIVERED IS PATHETIC. LOOK AT THE PIC BELOW ITS HAPPENS ALL THE TIME & WHAT IS THE GURANTEE THAT NOW BY RESNDING IT WILL BE EXACTLY THE SAME?? IF YOU CAN CONFIRM THE LOOKS WOULD BE EXCATLY THE SAME THEN ONLY RESEND ELSE PLEASE REFUND THE MONEY AS PRODUCT DOES NOT MEET THE EXPECATION. AND WHERE CAN I SEE THERMCOL COME IN THIS ORDER ABSOLUTELY RUBISH!!! Thanks & Regards, DIPESH From: FNP Support [mailto:[protected]@fnp.com] Sent: Sunday, February 15, 2015 10:39 AM To: Subject: Re: [##581025##] COMPALINT: CHEATING WIH CUSTOMERS Dear Mr. Jain, Thank you for contacting Ferns N Petals. This is in reference to your order number:- OR[protected]. We understand words cannot express how truly sorry we are for the anxiety and inconvenience that we caused. We can feel and understand the issue, which you have gone through. The matter has been already taken up with our team to ensure that a problem of this nature does not occur again. As one of our valued customers, your satisfaction is our primary concern. Please accept our apology. We would request you to kindly suggest if we can arrange the redelivery of the order along with an apology note to the recipient, as a gesture of apology for putting faith in our services. We understand that the emotional loss which you have suffered due to us can’t be revoked, however we would like you to trust us and give us one more chance to prove ourselves. We appreciate your patience and cooperation in this regard. Assuring you the best of our services in future. For any further assistance / queries, please call us on (+[protected] and we would be happy to assist you. Regards, Aastha Gaur Ferns N Petals - Support Team ---- On Sun, 15 Feb 2015 11:33:59 +0530 dipesh wrote ---- TO CEO & THE TEAM OF FNP Mr. PAVAN Gadhia & TEAM This is to bring in to your attention that your company is cheating customers by showing a lucrative design and then sending something TOTALLY DIFFERENT AND BROKEN ITEM. WE TRUST THAT WHAT IS SHOWN ON THE WEBSITE AT 90% MATCH SHOULD BE THERE BUT WHAT IS SENT IS NOT EVEN 10% MATCH (10% BECAUSE OF COUNT OF FLOWERS ) I AM EXTREMLY DISAPPOINTED WITH THIS DELIVERY AND THIS IS NOT THE FIRST TIME IT HAS HAPPENED. ATTACHED IS THE PREVIOUS MAIL WHICH I HAD TO SENT DUE TO YOUR PETHATIC SERVICE. THIS HAS NOT BECOME A MALPRACTICE FROM YOUR ORGANISATION Absolutely disgusting service from Ferns n Petals! . LAST TIME IS HAD TO CONVINCE MYSELF THAT MAY BE THIS IS HOW IT HAS TO BE. BUT THIS TIME AGAIN!!! AND YOU WANT TO GO GLOBAL??? BOSS FIRST TRY TO DELIVER WHAT IS SHOWN ON TH WEBSITE OR SHOW WHAT YOU ARE GOING TO DELIVER ON THE WEBSITE HOW ON PLANET EARTH THIS THESE ARE SAME. THIS TIME I WILL NOT CONSOLE MYSELF I WILL TAKE THIS UP ON SOCIAL MEDIA ALSO. AT LEAST YOU WILL GET FREE PUBLICITY. THANKS FOR SPOILING MY VALENTINE DAY….
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