Ferns N Petals — attempted delivery of flowers

Website:www.fnp.com/Gifts/India

Horrible service...!!

I tried placing an order and they said that customer was not contactable... Which is weird since it was for my grandmother who never goes out of the house.
She stays with 4 adults... So not answering the phone is not a valid reason

When i was on their site browsing and had to shut down.. I had a person who called me in dubai and asked if i was having trouble making a payment... But for unreachable customer.. They send an email.

Himanshu from customer service gives me some weird logic about responding to the email in 2 to 3 hours since its flowers that needed to be delivered.

Order # 5220782 placed on 8th april 2018 to kochi.
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    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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