Ferns N Petals — bad quality of plant received and no resolution to the issue

I have ordered an Aloe Vera plant as a gift to one of my friends. Post 2 days, I saw that there was an insect in the plant which had eaten up its roots from inside. Now the insect was in the outer environment and can be seen eating the leaves as well. Within 2 .5days the plant is dead. No roots in the plant.
After raising multiple calls, they fail to address the concern stating the policy is for 48 hours only.
They have no value for their customer and just totally spoiled the gift that was shared.