| Address: | New Delhi, Delhi, 11 |
Sir i ordered a birthday cake combo on 29 jan 18 around 1456 hrs approx. while order was confirmed it was showing delivery date as 29 jan itself. i immediately called FNP & told to change delivery date as 30 jan. they accepted my request but next day(30 jan), cake which was delivered to me, smelling badly. when i inquired delivery boy, he told me that it is the same cake which was prepared yesterday and it was not kept in freeze due to this it is smelling. i refused to accept the cake as it was not eatable . delivery boy called company and reported matter. they told that you have to accept the cake otherwise they would not be able to lodge a complain as it is their policy not to refund the amount if customer denies accepting order. they told me that you accept the cake so that they can lodge a complaint. but after accepting order they just denied from any refund or product replacement due to change in delivery date.mr sourav rai from FNP told me that cake is perishable item and life is 24 hrs only but they delivered me a cake which was one & half day old.
i have used their contact no +91 [protected] and filed online complaint on [protected]@fnp.com. on 13 feb around[protected] pm while called on [protected] their agent Mr Ajay told me that sir cake will be redelivered to you on 14 feb 18 but product will be same(birthday cake) as ordered on 30 Jan. i thanked him but on 14 feb no one delivered me the cake and again they started telling that refund/replacement will not be possible.
but they are denying now. pls help me.
they are even denying to provide FNP's fssai license no. what to do? they are telling file FIR for license no.
follwing are the compliant ids:
Quality Complaint [protected] Closed 15/02/2018
Cake [protected] Reopen 13/02/2018
Feedback [protected] Closed 12/02/2018
Feedback [protected] Closed 12/02/2018
Chat Session [protected] Closed 12/02/2018
Feedback [protected] Closed 01/02/2018
Feedback [protected] Closed 01/02/2018
Express [protected] Closed 31/01/2018
Express [protected] Closed 29/01/2018
Cake [Incident:[protected]] - (Ronit A) (19/02/2018 01:09 PM 3:17 pm
Cake [Incident:[protected]] - (Diveya Bharti) (18/02/2018 11:53 am
Feedback [Incident:[protected]] -
Quality Complaint [Incident:[protected]] -
Chat Session [Incident:[protected]] -
Feedback [Incident:[protected]] -
Feedback [Incident:[protected]] - Team(Shariq Rais) (13/02/2018
cake [Incident:[protected]]
Feedback [Incident:[protected]] - [protected]@fnp.com wrote: Order Number Subject Feedback Response By Customer Support
Feedback [Incident:[protected]] -
Feedback [Incident:[protected]] -
Feedback [Incident:[protected]] - [protected]@fnp.comeam(Raj Singh) (09/02/ Feb 12
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