Ferns N Petals — Broken delivery and no response

Hello sir/mam,

I have a pathetic experience with ferns and petals.. Yesterday (15th aug 2020) i ordered the cake and candles worth price 983 from them … but the only thing that i received is broken cake. While trying to connect them no body has responding the calls.

I tried to raise the issue about the same to customer care and after several times of calls.. On agent has picked up the call and put me hold for 20 min then disconnected the call. Till then i haven't received any kind of response from their side.

I guess they don't care about the consumer's problem and don't care about the sentiments of consumer. Even they are not afraid of anyone.

I need my refund and some action must be taken to them so that they can value their customers and not wasting their money.

Please do the needful here.

Thanks & regards,

Ravi